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frequently asked questions

HOW DO I PLACE AN ORDER?

Ordering at Laustine's online shop is easy. From the product page, simply select the size of the item you would like and the quantity and click "Add to Cart". When you are finished shopping, click on the Cart button at the top right of the page and follow the instructions to check out.

HOW DO I PAY FOR MY ORDER?
For your convenience, we accept VISA, MasterCard, American Express and Paypal.
DO YOUR SLEEPWEAR RUNS TRUE TO SIZE?
Our sleepsuits and pyjamas run true to size, you can have a look at our size chart for more information.
HOW WOULD YOU RECOMMEND TAKING CARE OF MY LAUSTINE PYJAMAS?

We recommend turning the garment inside out and using a delicte wash cycle at 30 degree wash. Do not tumble dry or use bleach. 

Even though our pyjamas go through a pre-shrinking treatment, please bear in mind that even high quality cotton can shrink to up to 2% after a few washes.

    HOW CAN I RETURN MY ITEMS?

    Of course, you are welcome to return any item. You can find all the information about returning your pyjamas here: shipping & returns.

    WHERE DO YOU SHIP?
    You can find all the information about shipping here: shipping & returns.
    HOW CAN I CANCEL MY ORDER?

    If you would like to change or cancel your order, please contact us at info@laustine.ch as fast as possible and we’ll do our best to cancel your order. However, please keep in mind that our systems are designed to get orders on the way as quickly as possible, and we’ll be unable to cancel your order if it’s already entered our shipping & handling process.

    DO YOU OFFER A GIFT OPTION?

    Our pyjamas come in a beautiful Laustine tissue paper and in a 100% compostable bag, so we don't waste any useless packaging. We don't provide gift boxes as it would create unnecessary trash, however if you would like us to add a note and send a price free invoice, just add a note in your cart before placing your order!

    WHAT CAN I DO OF MY LAUSTINE PYJAMAS WHEN THEY ARE TOO SMALL ?

    There is not doubt about the fact your child is going to outgrow their pyjamas quickly, luckily our sleepsuits and the Oli pyjamas are unisex so you can keep them for your next baby! Alternatively, we encourage you to donate or recycle your pyjamas, H&M have a great program for example. 

     

    Any other questions? email us directly at info@laustine.ch